Where are your servers located?
All of our servers are located in a world class data center in the heart of Kansas City, the USA. Read more here.
Can I get an IP to check the latency?
Absolutely. Use IP Address: 208.110.88.10
Can I check your download speed?
Sure. To test our download speed you can download our 153.2MB test file: http://208.110.88.178/file.zip. We know you'll be pleasantly surprised.
What is the port speed on your hardware nodes?
All of nodes feature 100Mbps Full-Duplex Uplink Ports.
Are your VPS servers OpenVZ/Xen/Virtuozzo/HyperVM?
We utilzie a custom OpenVZ kernel with an in-house VPS management system upfront, intuitively integrated with your support and billing control panel.
Do you offer FreeBSD or Windows VPS solutions?
Unfortunately not. Our Linux solutions are quite fantastic though.
Why can’t I use a Yahoo or Hotmail Live email address to place my order?
Unfortunately we receive a very high volume of fraud orders from Yahoo and Windows Live email addresses. Where possible, we prefer that you use the email address that was issued by your Internet Service Providor.
Do you offer a Money Back Guarantee?
Absolutely. In fact, we offer a 7 day, no questions asked, 100% money back guarantee.
How long does it take for my account to be activated?
You want your VPS fast. We work around the clock to ensure that most VPSs are setup within 3 hours.
What type of support do you offer?
We offer 24/7 online support. Just open support desk ticket or drop us an email. Between the hours of 9am-5pm PST we also offer IM support. We'll always be here - how you decide to get in touch with us is completely up to you.
Can I host adult content and/or proxy sites?
We don't discriminate. With VPSNOC you can host anything that is legal in the United States.
Can I get more than additional 5 IPs?
At VPSNOC we are obligated to ensure that IPs aren't issued wastefully. As long as you can justify your need for additional IP addresses we always happily issue them.
Do you offer an uptime guarantee?
Definetely! You need your VPS to be available 24x7. If your monthly uptime is below 99.9% we will credit your account to the tune of your monthly fee. (This does not include scheduled maintenance to maintain and improve your service, or downtime that is out of our control.)
Can you migrate my websites from another provider?
We'd love to. contact us with your current provider account details and we will get right on it.

